Privacy Policy

Amberstone Associates Limited (trading as My5Day.com) is committed to protecting and respecting your privacy. This policy explains how we collect, store, and use your personal data in accordance with the General Data Protection Regulation (GDPR).

Who We Are

Amberstone Associates Limited (My5Day.com) is the data controller responsible for the handling of your personal data.

Your Privacy Rights

You have the following rights under GDPR:

  • The right to access any personal data we hold about you.

  • The right to correct inaccurate or incomplete data.

  • The right to request deletion of your data in certain circumstances.

  • The right to object to processing or to restrict certain uses.

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO).

If you wish to exercise any of your rights, please email:
📧 accounts@my5day.com with the subject line: Privacy Enquiry.

What Personal Information We Collect

We may collect and process the following information:

  • Your name, email address, postal address, phone number

  • Payment and billing details (note: we do not store card numbers)

  • IP address, browser type, location data

  • Website usage information including referring URLs, search terms, and pages viewed

  • Correspondence records and communication preferences

This data is collected when:

  • You place an order or make an enquiry

  • You subscribe to our newsletter

  • You browse our website or interact with forms or content

  • You contact our customer service team

How We Use Your Information

Your information may be used for:

  • Processing your booking or enquiry

  • Communicating with you regarding your order or support request

  • Improving website performance and user experience

  • Notifying you of service changes, relevant updates, or promotions (only with consent)

  • Complying with legal obligations

We will not use your personal data for unsolicited marketing, and we will never sell your data to third parties.

Sharing of Information

We may share your personal information with:

  • Payment processors (e.g. PayPal, Worldpay)

  • Delivery or logistics services (e.g. Royal Mail)

  • IT service providers who support our systems

  • Regulatory authorities or law enforcement when legally required

All third parties are required to handle your data in accordance with GDPR.

International Transfers

Some personal data may be processed outside the UK or EEA. In such cases, we ensure that appropriate safeguards are in place (e.g. standard contractual clauses or data processing agreements) to protect your information.

Data Storage & Security

We store personal data securely using encrypted systems and secure servers. Any payment transactions are encrypted using SSL technology.

Where you have a password to access parts of our site, you are responsible for keeping it confidential. Please do not share your password with anyone.

Cookies & Tracking

We may collect browsing data using cookies or similar technologies. Please refer to our [Cookie Policy] for more information on what cookies we use and how you can control them.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of those websites. Please review their policies before submitting personal data.

Complaints

If you believe your data has been mishandled, you can contact the Information Commissioner’s Office (ICO):
📞 0303 123 1113
🌐 www.ico.org.uk/concerns

Updates to This Policy

We keep this Privacy Policy under regular review. Any updates will be posted on this page. You may wish to check it from time to time to stay informed.

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